Refund Policy
Najd Digital values your satisfaction with our products and services. If you are not entirely satisfied, we’re here to help. Please review our refund policy below to understand the conditions under which we offer refunds.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Technical Issues: If a technical error originating from our service prevents you from accessing a purchased product or service, and our support team is unable to resolve it within 14 days of reporting.
- Service Not as Described: If a product or service purchased does not match the description provided at the time of sale.
- Duplicate Charges: If you were mistakenly charged twice for the same product or service.
2. Refund Period
Refund requests must be submitted within 30 days of purchase. Unfortunately, requests made after this period cannot be processed.
3. Non-Refundable Services
Certain services provided by Najd Digital may be non-refundable, including but not limited to:
- Completed digital marketing campaigns or services that have already been delivered in full.
- Subscription fees for services that have already been used within the subscription period.
- Consulting or strategy sessions, once the session has been completed.
4. How to Request a Refund
To request a refund, please contact our Customer Support Team at info@najddigital.com with the following details:
- Your full name
- Order or invoice number
- Reason for the refund request
- Any supporting documentation, if applicable
Our team will review your request within 7-10 business days and will notify you of the approval or rejection of your refund.
5. Refund Method
If approved, refunds will be processed within 14 business days to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund to your account.
6. Policy Changes
Najd Digital reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for updates.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at info@najddigital.com.